Shipping policy

1. Delivery Areas & Scheduling

Local Deliveries (South Florida):
 We deliver mixed boxes containing both perishable (produce) and non-perishable items to specific zones within South Florida. Deliveries are scheduled on designated days based on the customer’s delivery zone. During checkout, you will be able to confirm your assigned delivery day based on your location.

Nationwide Deliveries (Non-perishable Items Only):
 If you wish to purchase only non-perishable items (e.g., pantry goods, home essentials), we offer shipping to any location within the United States. These items are shipped separately from local deliveries and are not tied to the zone-based schedule.

3. Address Accuracy & Verification

To ensure timely and accurate delivery, it is the customer’s responsibility to provide a complete and accurate shipping address, including any necessary details such as:

  • Gate codes or access information for gated communities or buildings.

  • Apartment numbers, suite numbers, or any other relevant location instructions.

If an order cannot be delivered due to incorrect or incomplete address details, we will contact you to resolve the issue, but additional charges for re-delivery may apply. Please double-check your order details during checkout.

4. Inaccessible Properties

For a successful delivery, access to the delivery location is required. If we are unable to complete the delivery due to:

  • Inaccessible gates (e.g., no code provided),

  • Blocked walkways,

  • Unclear or incomplete delivery instructions,

We will make reasonable efforts to contact you for clarification. If we cannot complete the delivery, additional re-delivery fees may apply, and the quality of perishable items cannot be guaranteed after a missed attempt.

5. Delivery to Offices or Businesses

If your delivery is going to a business or office address, please ensure the location is open and accessible on the scheduled delivery day. In the event of a business closure (e.g., holidays, weekends), we will attempt to reach you to reschedule or adjust the delivery address. If rescheduling is not possible, the delivery will be marked as unsuccessful, and a re-delivery fee may apply.

6. Failed or Unsuccessful Deliveries

If a delivery fails due to:

  • Incorrect address,

  • Inaccessible location, or

  • Unavailability of the recipient,

We will attempt to resolve the issue by contacting you. Any failed delivery attempts for perishable items may impact the quality of the produce, and we cannot guarantee freshness if the order is not received on the scheduled delivery date.

Re-delivery charges may apply for any unsuccessful delivery attempts caused by the customer. If delivery cannot be completed, we are not liable for losses related to the freshness of perishable goods.

7. Shipping Fees

  • Local Deliveries (South Florida): Shipping fees for local deliveries are based on your delivery zone and will be displayed at checkout.

  • Nationwide Shipping (Non-perishable Items Only): Shipping fees for non-perishable items are calculated based on the weight of your order and the destination. These fees will be displayed during checkout.

Please note that shipping fees are non-refundable unless the error is on our part.

8. Order Modifications & Cancellations

Because our products include fresh, perishable items, we cannot modify or cancel orders once they have been processed. If you need to change any details of your order, such as the delivery address, please contact us immediately. We will make every effort to accommodate changes before the shipment or delivery is processed.

9. Customer Support

If you have any questions or concerns about your order, delivery schedule, or need assistance, our customer support team is here to help. Reach out to us at info@rosettasfoodbox.com.

10. Changes to This Shipping Policy

Rosettasfoodbox.com reserves the right to update this shipping policy at any time. Any changes will be communicated via email or posted on our website. Please review the policy periodically for any updates