Refund policy

1. Perishable Goods (Produce & Fresh Items)

Due to the nature of our products, we do not accept returns for perishable goods. However, if your perishable items are damaged or spoiled upon arrival, or if there are any missing or incorrect items, please contact us within 48 hours of receiving your order. We will offer a replacement or credit for the affected items.

Please include photos of the damaged items when reaching out to us for faster processing.

2. Non-perishable Goods (Pantry Items & Home Goods)

Non-perishable goods, such as pantry items and home essentials, may be returned under the following conditions:

• Unopened & Unused: If you are unsatisfied with your non-perishable items, you may return them within 14 days of delivery for a full refund, provided the items are unopened, unused, and in their original condition. Return shipping costs are the responsibility of the customer.

• Damaged or Defective: If your non-perishable items are damaged or defective, please contact us within 48 hours. We will arrange a return, replacement, or refund as appropriate.

3. Refund Process

Once we receive your return or claim, we will process your refund to the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.

4. Order Modifications or Cancellations

Orders cannot be canceled or modified once they have been processed or shipped. Please contact us immediately if you need to make any changes, and we will do our best to accommodate your request before shipment.

5. Contact Us

If you have any questions or need to request a refund or return, please contact our customer support team at info@rosettasfoodbox.com. where a member of our customer service team will get back to you promptly

6. Policy Changes

Rosettasfoodbox.com reserves the right to modify this refund policy at any time. Any changes will be communicated via email or posted on our website. Please review the policy periodically for updates.